Date: May 30, 2019
Location: Rosewood Hotel Georgia
The Next Big Thing 2019: Service Metamorphosis – Driving Performance Improvement
The LMA invites BCLMA members to attend this educational and inspiring event which will be led Brenda Plowman, Chief Marketing Officer at FASKEN and will identify how the numerous components of service can make a strategic difference in a collaborative relationship, and how it can be used as a competitive differentiator in firms of all sizes.
You do not need to be a marketer to find value in this event! (See more event info below.)
BCLMA members may access the LMA Associate Member pricing option of $20. This is an afternoon event, and food and beverage is included.
TO REGISTER: You may register through the LMA by clicking this link. (BCLMA will not be accepting registration for this event.)
More about this event…
Service Metamorphosis – Driving Performance Improvement
As legal marketers, we are constantly looking for the ‘thing’ that can distinguish our firms and help us drive more business. The culture and structure of law firms have historically made measurable, institutional changes in service difficult to achieve. That said, we see a shift beginning to take place in the legal profession that focuses on service through critical conversations.
This year’s ‘Next Big Thing’ will identify how the numerous components of service can make a strategic difference in a collaborative relationship, and how it can be used as a competitive differentiator. Our concept of Service Metamorphosis scales to firms of any size – we will define and explore the four stages of service so legal marketers can play a critical role in working with lawyers to drive performance improvement with their firm’s internal and external clients.
- Change “Service” from a passive concept to an action that drives improved performance.
- Identify where your firm is on the 4-stage service continuum and know the practical steps to move your firm from one stage to the next.
- Help your lawyers answer the “How” question in proposals, RFPs, pitches and meetings – not just the “Who” or the “What.”
- Identify bespoke service value through one-to-one marketing and sales strategies.
Brenda Plowman, Chief Marketing Officer at FASKEN
Brenda leads a talented group of marketing, business development and communication professionals and is known for sincerely listening to everyone she works with and for encouraging innovative approaches to problem solving and collaborating.
Before joining Fasken, Brenda attended and taught marketing at the British Columbia Institute of Technology. She also founded a successful business consultancy, served as the VP of US Sales and Marketing for a growing company and has led respected organizations such as the British Columbia Chamber of Commerce, Rotary International and the Legal Marketing Association.More Details
Date: June 12, 2019
Location: Four Seasons Hotel
Please join us for the last HR sub-section meeting before the summer break on “Employee Engagement: Building an Action Framework”. Rolling out an employee engagement survey is not easy. While employers mean well when opting to solicit feedback from their employees via an engagement survey, they often miss the mark. We have to remember that addressing employee engagement is not an overnight fix but rather a journey. In this workshop, our presenter Sofia Arisheh will walk you through the importance of employee engagement and the key components in building a framework resulting in actionable steps to successfully roll out engagement initiatives.
- Define employee engagement
- Recognize the importance of employee engagement initiatives/improvements
- Identify best practices to action engagement initiatives and build long term traction
- Gauge the urgency of conducting an employee engagement assessment
- Understand the best practices to roll out the engagement survey and its associated initiatives successfully
Sofia Arisheh is the Principal and Lead Consultant of Upskill Consulting, a Human Resources consulting firm offering tailored HR support, services and solutions to the Greater Vancouver regions. Sofia comes with an in depth understanding of how to help companies bridge their HR strategy with their business strategy, always building a strong focus on people practices to translate into better business results.
Baby Spinach Salad
Roast Chicken Breast
Lemon Lime Tart
Please make cheques of $50.50 (inclusive of gratuity & $2.40 GST) payable to BC Legal Management Association. Cheques may be mailed in advance to PO Box 75562, RPO Edgemont Village, North Vancouver, B.C. V7R 4X1 or brought to the meeting. Any questions can be directed to Megan McAllister (firstname.lastname@example.org).
Please RSVP by June 6, 2019 at 3:00 pm.More Details
Date: June 13, 2019
Cost: $0.00 - $90.00
Location: Bridges Restaurant
Join fellow BCLMA members on the sunny deck at Bridges Restaurant for this always popular event.
This is reception with canapes and beverages.
Premier Sponsors: Do Process RICOH Shaw Sabey/Metrix (part of the Axis Insurance Group)
Event Sponsors: Arlyn Recruiting BMC Networks ZSA
Contributor Sponsors: Cettec Digital Imaging Forge Recruitment HUB Impact Recruitment Purves Redmond
Due to the financial commitment we must make to the restaurant, cancellations must be made within 72 hours of the event otherwise an invoice will be sent. Substitutions welcome.More Details
Date: June 17, 2019
Date: June 20, 2019
Our speaker will shed light on corporate taxation, including: calculating revenues, allowable deductions and applicable calculations.
Date: September 19, 2019
Our speaker will present on the topic of data analytics, with a focus on Clio, a legal practice management, CRM, and client intake program.More Details
Date: October 03, 2019
Cost: $95.00 - $115.00
Location: Four Seasons Hotel
Society is losing its grip on what matters most: the ability to think. Though the root cause is by no means malicious, we have begun to reward speed over quality, distractedness over focus, action over reflection, and the negative effects suffered in people’s personal and professional lives are beginning to add up. This predicament ought to be a wake-up call for all of us. A return to balance between three components of productive thought is needed; Creative Thinking, Critical Thinking, and Applied Thinking. In other words, how can we ensure people are practicing Open Thinking? “Dream, decide, do, repeat” is the mantra best-selling author Dan Pontefract wants us to consider.
Guest speaker : Dan Pontefract
Dan is the best-selling author of three books: OPEN TO THINK: Slow Down, Think Creatively, and Make Better Decisions (2018), THE PURPOSE EFFECT: Building Meaning in Yourself, Your Role and Your Organization (2016) and FLAT ARMY: Creating a Connected and Engaged Organization (2013). Dan is also an Adjunct Professor at the University of Victoria, Gustavson School of Business.
He is the founder and CEO of The Pontefract Group a firm that improves the state of leadership and organizational culture.
Previously, as Chief Envisioner of TELUS he founded the Transformation Office in 2014 to help organizations enhance their corporate culture, leadership, learning, work styles & collaboration practices. As Chief Learning Officer at TELUS, Dan was responsible for the overarching leadership, collaboration & learning strategy for the company. Dan championed the introduction of the TELUS Leadership Philosophy (TLP), a collaborative-based leadership framework for 50,000+ team members. In parallel to these actions he drove a philosophical and cultural shift in the way TELUS views and experiences learning called “Pervasive Learning” the shift to a social, informal and formal learning model. He further championed the use and deployment of collaborative technologies to complement both the leadership and learning frameworks. Between 2008 and 2018, employee engagement at TELUS soared from 53% to nearly 90%. Dan’s innovation also led to the introduction of the TELUS MBA—run in partnership with the University of Victoria—which allows TELUS team members the opportunity to garner an MBA over a two-year period. The program has won three international awards and delivered new revenues and savings in excess of $300 million.
His career is interwoven with both corporate and academic experience, coupled with an MBA, B.Ed and multiple industry certifications and accreditations. Dan is also a renowned speaker and has been invited to deliver over 300 external keynotes and presentations, including four TED Talks. In 2012 he appeared on the front cover of T+D Magazine and Chief Learning Officer Magazine. Dan also writes for Forbes, Harvard Business Review and The Huffington Post.
In 2010, Dan was acknowledged by CLO as a ‘Vanguard Award’ winner and is a 2-time winner by the Corporate University Best in Class Awards of the ‘Leader of the Year’ in both 2010 and 2011. In 2012, SkillSoft awarded Dan the ‘Learning Leader of the Year’ for his work at TELUS and CLO Magazine bestowed the ‘Learning in Practice Innovation Award’ as well. He is also the recipient of the 2012 Brandon-Hall ‘Gold Award in Strategy & Governance’. In 2015, TELUS became a 10-time winner of the prestigious ‘ATD BEST’ award under his leadership and was the first ever recipient of the ATD Hall of Fame distinction. In 2013 and 2014, TELUS also placed in the top ten of the Learning! 100 Awards.
Previous to his ten years at TELUS he held senior positions over twelve years with SAP, Business Objects, Crystal Decisions and the British Columbia Institute of Technology (BCIT).
Visit www.danpontefract.com for more informationMore Details
Date: October 17, 2019
Fraud: Money Laundering
Our speaker is a Vancouver lawyer, former crown counsel, and former peace officer, with an extensive background in fraud and money laundering. His presentation will hone in on the special issues related to money laundering and the law firm.More Details
Date: November 21, 2019
Federation of Law Societies of Canada (FLSC) Rule Changes
This session will focus on the new Trust Accounting FLSC model rule and the changes to the anti-money laundering model rules: no cash and the client identification and verification. It will also highlight how those changes have been incorporated into the Law Society of BC rules.More Details
Date: November 28, 2019
Location: Sutton Place Hotel
Fa la La la la.. BCLMA is holding our annual winter social once again at the Sutton Place Hotel. It’s a reception year!
On behalf of the Board of Directors we hope you’ll join us at this festive event.
PREMIER SPONSORS: Do Process RICOH Shaw Sabey/Metrix (part of the Axis Insurance Group)
Event Sponsors: Hunter West Systems Auditing Worldox
Contributor Sponsors: Dye & Durham Jelly Marketing I-worx R.Johnson Southwest BindingMore Details