Finance Subsection: Insights from Clio’s Legal Trends Report

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Date(s) - September 19th, 2019
11:45 am - 1:30 pm

The Law Courts Inn
5th Floor, 800 Smithe Street
Vancouver, British Columbia


Insights from Clio’s Legal Trends Report

Each year, Clio’s annual Legal Trends Report (LTR) provides new data-driven insights on the practice of law. This year’s report looks closely at legal consumers–what makes them ire? What makes them recommend your services? And what frustrates them most about working with a lawyer?

Here’s a presentation on key takeaways from this year’s report–plus additional insights and recommendations on how to act on some of our most critical findings.

In this talk, you’ll learn:

  • How successful firms can incorporate insights from the report into their business and customer service models
  • How client satisfaction impacts business, and what your firm can do to measure it
  • Emerging client experience trends, and quick wins you can implement for better service


Joshua Lenon is Clio’s Lawyer in Residence. An attorney admitted to the New York Bar, Joshua has worked extensively to education lawyers on how technology can enhance their practices, while also teaching tech companies about the unique needs of legal professionals and organizations.

Payment Information

Cheques payable to BCLMA may be brought to the meeting or sent to: BCLMA PO Box 75562, RPO Edgemont Village North Vancouver, BC V7R 4X1

Reserve your tickets before September 16, 2019


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