BCLMA | Information Technology Subsection | Activity https://bclma.org/groups/information-technology-subsection/ Activity feed for the group, Information Technology Subsection. Sun, 05 Apr 2026 16:52:03 -0700 https://buddypress.org/?v=10.6.0 en-US 30 hourly 2 1fd4dae199e8da3c581249753b9a4124 Steven Pellerin replied to the topic IT contract support in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/it-contract-support-2/#post-76246 Mon, 30 Mar 2026 14:04:33 -0700 We’ve hit this exact issue too. The MSPs I’ve engaged/retained in the past and present are solid, but once you get into specific SaaS modules or workflow‑heavy stuff (DocuSign being a good example), they often won’t go there. What’s worked for us is bringing in short‑term, very targeted contract help, someone who actually knows the product r…Read more

]]> 7e62f0e232a9cc0a971c39b52cbaae3e Kathleen Brett started the topic IT contract support in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/it-contract-support-2/ Thu, 26 Mar 2026 23:06:09 -0700 Hi,
Wondering if anyone has used someone for IT contract project support with good results. We have an MSP but they won’t touch certain software and we have a project with DocuSign’s workflow module that requires some technical knowledge. Open to any ideas!

]]> dc7c8a788c78dea92106aee99a34b3cf Preet Gill joined the group Information Technology Subsection https://bclma.org/activity/p/33262/ Thu, 26 Feb 2026 00:11:16 -0800 0 becdb23ca8ed866aacf25425755d97e8 Malou Angeles joined the group Information Technology Subsection https://bclma.org/activity/p/33259/ Wed, 25 Feb 2026 17:42:39 -0800 0 becdb23ca8ed866aacf25425755d97e8 Kirsten Whitley joined the group Information Technology Subsection https://bclma.org/activity/p/33258/ Wed, 25 Feb 2026 17:42:39 -0800 0 56996339e3a20fc35584d7c0539d1806 Tiej Dapp joined the group Information Technology Subsection https://bclma.org/activity/p/33245/ Fri, 20 Feb 2026 21:12:51 -0800 0 0e75c4e33b112116b7e766b830029f68 Danica Shoults started the topic Centralized BF Program in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/centralized-bf-program/ Wed, 18 Feb 2026 16:39:31 -0800 Good morning,

Does anyone have any recommendations for programs that have a centralized BF system that integrate with Outlook calendars?

Thank you,

Danica Shoults
Manager, Legal Support Services
Farris LLP

]]> 168ab19ac271bffdb4ad8023cb63c522 Danica Shoults joined the group Information Technology Subsection https://bclma.org/activity/p/33227/ Wed, 18 Feb 2026 16:20:04 -0800 0 8d2f7f5d951b73a6046ec632e2de177c Natalie Rougeau replied to the topic AI Products in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/ai-products/#post-75841 Fri, 13 Feb 2026 15:14:48 -0800 I think there are many things to consider prior to finding the AI tool that will work for your firm, such as: Your current tech stack, does data need to stay in Canada (most Ai models don’t stay in Canada) and what is the purpose/use case for it – drafting docs, uploading client data, etc.

]]> 5641254ae89f6cfbcd9852d6ef29fd4a Natalie Rougeau replied to the topic Group Calendaring in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/group-calendaring/#post-75840 Fri, 13 Feb 2026 15:12:11 -0800 Have you tried using Microsoft Bookings? It’s part of the business license and works pretty well.

]]> b400a904ad342b513f2ff0691351cbbb Maria Howell replied to the topic IT Support in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/it-support/#post-75838 Thu, 12 Feb 2026 22:42:13 -0800 100% recommend NexGen. Feel free to reach out to Phil:

NextGen Automation
pisabella@nxga.ca
http://www.NextGenAutomation.com

]]> 0edc7e579bfff8b20e6d52ca1651bab6 Jessika Chico joined the group Information Technology Subsection https://bclma.org/activity/p/33192/ Thu, 12 Feb 2026 20:33:45 -0800 0 759c7ee4346c9f2c54966ac5e371f67e Kelly Petz replied to the topic Feedback on Cosmolex in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/feedback-on-cosmolex/#post-75819 Wed, 11 Feb 2026 22:07:53 -0800 Hi Aida,
I thought I posted this here, but I don’t see it, so here’s what I said (somewhere else!).

We use Cosmolex. Their support is very good. A helpful chat tool and lots of help pages on their site– so it’s easy to troubleshoot. Lots of good reporting functions. The terminology sometimes throws me off because it’s an American product. It…Read more

]]> 262bc14c6890e7aec7ec38cefde49d94 Jessie Robson replied to the topic Feedback on ActionStep in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/feedback-on-actionstep/#post-75788 Wed, 11 Feb 2026 00:01:12 -0800 We transitioned from PCLaw to Soluno in the spring of 2024. We are just using the accounting module.

The transition went well with the help of external consultants. We used 3545 Consulting to do the transition as well as a local consultant for specific training and other onboarding. I can provide further details on the consultants if needed.

I…Read more

]]> 16b42f966714e6c4fa33723edc7c7202 Debbie Pellatt replied to the topic Feedback on ActionStep in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/feedback-on-actionstep/#post-75783 Tue, 10 Feb 2026 19:56:45 -0800 Following as well. We are currently using Esilaw/Unity Accounting and are exploring alternatives.

]]> 38008d8a2c18bb6a5c029aa2ead0c728 Karen Vandervoort replied to the topic Feedback on ActionStep in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/feedback-on-actionstep/#post-75782 Tue, 10 Feb 2026 19:46:05 -0800 I should add that we were only using it for accounting, not doc management so I can’t comment on that end.

]]> 03548179cf6715301d63f81d0cbb5bce Karen Vandervoort replied to the topic Feedback on ActionStep in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/feedback-on-actionstep/#post-75781 Tue, 10 Feb 2026 19:43:14 -0800 I did a transfer from PC Law to Soluno/ActionStep with my previous firm at the end of 2024. The actual data transfer and integration process was very smooth and easy but there were some glitches and bugs once we started using it. I would highly recommend using a consultant to manage the transition – they check and verify the data and set up all…Read more

]]> 4fa91fb37a865fb6a576e723102a3547 Esther Moore replied to the topic Feedback on ActionStep in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/feedback-on-actionstep/#post-75780 Tue, 10 Feb 2026 19:35:16 -0800 We transitioned to Soluno/ActionStep. We had a lot of great help getting going and working out the bugs – it was a lot of work but not that we have been using it for a while it is smooth. Help was amazing. It is now an AI help (and it’s been fine) for what we need. There are how to publications which have worked great. We are happy 🙂

]]> e9b96a63892f4702c3b221f86f2c0552 Mark Bruehler replied to the topic Feedback on Clio in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/feedback-on-clio/#post-75779 Tue, 10 Feb 2026 19:34:30 -0800 Hi Ashley we are looking at switching to Clio as well. Thanks for the info. on the accounting. We also would like to know about the DM capabilities of Clio. Any information you can provide would be appreciated.

]]> e57160e59a431dd0c7931d6bf6ca27b4 Esther Moore replied to the topic Feedback on Cosmolex in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/feedback-on-cosmolex/#post-75778 Tue, 10 Feb 2026 19:33:28 -0800 I looked at it as well. Decided against it and went with Soluno. It was a little clunky still. BUT there would likely be less of a learning curve.

]]> f199ac2b7e1abe506eb10132a19e24b7 Emma Clark replied to the topic Feedback on ActionStep in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/feedback-on-actionstep/#post-75776 Tue, 10 Feb 2026 19:30:57 -0800 Following as we are also considering this move

]]> a0e03527979490ada28269d1de17e0a0 Aida Holmes started the topic Feedback on ActionStep in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/feedback-on-actionstep/ Tue, 10 Feb 2026 19:28:39 -0800 We are also considering a transition from PCLaw to ActionStep (for Accounting, Practice Management and Document Management). We would be interested in learning more about ActionStep from those who are already using it — the good, the bad and the ugly. Any information you might be willing to share would be greatly appreciated.
Thank you

]]> c86187fb9efd87020dce97e42bcb0a3a Aida Holmes started the topic Feedback on Cosmolex in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/feedback-on-cosmolex/ Tue, 10 Feb 2026 19:22:19 -0800 We are considering a transition from PCLaw to Cosmolex (for Accounting and Practice Management) and NetDocs (for Document Management). We would be interested in learning more about Cosmolex from those who are already using it — the good, the bad and the ugly. Any information you might be willing to share would be greatly appreciated.
Thank you

]]> 45d716a2d7d311d12f504939cd5f9fa1 Emma Chen replied to the topic Feedback on Clio in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/feedback-on-clio/#post-75772 Tue, 10 Feb 2026 18:49:55 -0800 Hi Ashley,
Thank you for your quick reply! That’s very frustrating!
What about DMS? Do you also use Clio for DMS? The main reason we are switching is due to Worldox will be non longer supported.

]]> 384d4d6c9adae7d8fed5079dd1af646e Ashley Cogswell replied to the topic Feedback on Clio in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/feedback-on-clio/#post-75771 Tue, 10 Feb 2026 18:19:43 -0800 We’ve been using Clio for about 5 years for our client side accounting. It’s great in a lot of ways. My one complaint is that they can’t seem to figure out an issue with the cents rounding up or down incorrectly in the reporting and dashboard displays. So you’ll view the client dashboard that says the client has $100.51 in outstanding A/R, but the…Read more

]]> e575e7077321540694dacf48b9c4481f Emma Chen started the topic Feedback on Clio in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/feedback-on-clio/ Tue, 10 Feb 2026 18:13:36 -0800 Hello!
Since Worldox is ending support, we are thinking to switch to Clio for DMS and client accounting. Are there any firms using Clio? We would like to hear from the firms who are currently using Clio. Any feedback or comments on Clio are greatly appreciated!
Thank you!
Emma

]]> 2b76f5e739f09741e12e7705579abd44 Stephanie Muzur joined the group Information Technology Subsection https://bclma.org/activity/p/33156/ Tue, 10 Feb 2026 18:03:02 -0800 0 0b586dbd1aeab82000fccf3d1b852c18 Alex Everitt joined the group Information Technology Subsection https://bclma.org/activity/p/33152/ Tue, 10 Feb 2026 18:03:01 -0800 0 0b586dbd1aeab82000fccf3d1b852c18 Stacy Feng joined the group Information Technology Subsection https://bclma.org/activity/p/33149/ Tue, 10 Feb 2026 18:03:01 -0800 0 9da38738c6e64d7c4104b95fe4689839 Marissa Bauzon joined the group Information Technology Subsection https://bclma.org/activity/p/33140/ Mon, 09 Feb 2026 21:16:51 -0800 0 5bca6445f90ee2a0b23dde00694c867d Jennifer Gauthier joined the group Information Technology Subsection https://bclma.org/activity/p/33130/ Mon, 09 Feb 2026 18:06:36 -0800 0 a59619449eb3159754b4836c766a5a81 Mimi Kuhl replied to the topic Looking for Laser Toner Supplier Recommendations (Vancouver, BC) in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/looking-for-laser-toner-supplier-recommendations-vancouver-bc/#post-75758 Fri, 06 Feb 2026 20:46:17 -0800 We have used SS Laser Tech https://sslasertech.com/ for approx 20 yrs.
We have HP, Brother and Canon printers. We use both name brand and remanufactured toner. We rarely have issues, but when we do they are quite responsive. They will come and replace immediately.

]]> f8443decf7a9189668c40526b32cd68e Jeff Pelletier replied to the topic Looking for Laser Toner Supplier Recommendations (Vancouver, BC) in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/looking-for-laser-toner-supplier-recommendations-vancouver-bc/#post-75755 Fri, 06 Feb 2026 20:39:51 -0800 Hi Yvette! We’ve had great success with Laser Valley Technologies https://www.laservalley.com/

Our smaller fleet is mainly HP printers. We use their line of remanufactured toners, and they work flawlessly for a much better price. Their service is excellent – weekly visit to re-stock spend toner, usually within a day if there is an issue with a…Read more

]]> 9d92538c8eb71f5a55b3ab3bd573acd7 Yvette Florez started the topic Looking for Laser Toner Supplier Recommendations (Vancouver, BC) in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/looking-for-laser-toner-supplier-recommendations-vancouver-bc/ Fri, 06 Feb 2026 20:25:34 -0800 Hi everyone — I’m hoping to get some recommendations for laser toner suppliers that other offices have had good experiences with.

What we’re looking for:

A supplier that makes it simple to return empty toner cartridges and place orders for delivery to our office here in Vancouver, BC.

Options for branded and high-quality remanufactured / off-b…Read more

]]> 08b2294ba29d2ce3c1c6c50f61ad460a Karen Vandervoort replied to the topic IT Support in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/it-support/#post-75737 Wed, 04 Feb 2026 21:07:55 -0800 We have in office IT support! Very cost effective and responsive but not a good solution for everyone. As a backup, we use Brian Mauch BMC/Telus.
Register and attend the upcoming BCLMA Conference were there will be a number of IT support vendors on site in the marketplace!
I’ve worked with i-Worxs in the past as well and though they were good.

]]> 7a26116c42915f4768a37ec9bd667efd Leslie Green replied to the topic IT Support in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/it-support/#post-75736 Wed, 04 Feb 2026 18:51:26 -0800 I used ComPro at my last firm and really liked them. They are now NextGen.

]]> 3e82080cb9bd1a4e3ceccd60393ad8ed Laurie Smith replied to the topic IT Support in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/it-support/#post-75735 Wed, 04 Feb 2026 18:49:50 -0800 We have used Empyrion Technology for over 20 years and have been very pleased with there service.

]]> bf4675c733283019eeb34d48c6a55660 Mark Bruehler replied to the topic IT Support in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/it-support/#post-75734 Wed, 04 Feb 2026 18:25:27 -0800 Feel free to email me

]]> df90ebd3c4df11675f7d4e2402d6dc25 Aida Holmes replied to the topic IT Support in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/it-support/#post-75733 Wed, 04 Feb 2026 17:58:32 -0800 I would also be interested in knowing who Vancouver firms are using for reliable IT support.

]]> bfa08c50688adde148aa3d3b1a46080b Yvette Florez replied to the topic IT Support in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/it-support/#post-75732 Wed, 04 Feb 2026 17:57:05 -0800 Nucleus Networks – https://yournucleus.ca/about/

]]> 73b0309560bfec0c39a6d5e62f648d5a Mark Bruehler replied to the topic IT Support in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/it-support/#post-75731 Wed, 04 Feb 2026 17:55:58 -0800 Hi Aninder I am the IT Coordinator here at Hamilton Duncan. We have recently switched MSPs and I would be happy to share any information with you.

]]> 3596ecccba9d34c08f207aef19065b46 Heidi Blaker replied to the topic IT Support in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/it-support/#post-75730 Wed, 04 Feb 2026 17:55:12 -0800 I wish I could help, but we find ourselves in the same position. I will be watching this thread closely!

]]> e7aaae55de94f146c22b8c203b170a17 Aninder Sandhu started the topic IT Support in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/it-support/ Wed, 04 Feb 2026 17:47:05 -0800 We outsource our current IT support and want to see what others are doing. There have been changes with our current provider. Any recommendations for reliable IT support?

]]> 341c8e7de64ebfc14d7f01681a001db4 Christine Drag replied to the topic Phone Vendor Recommendations in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/phone-vendor-recommendations/#post-75630 Tue, 27 Jan 2026 20:46:44 -0800 Thanks, Alicia!!

]]> 94bd5bd5daabc6f7695f0a638e516f23 Alicia Bond replied to the topic Phone Vendor Recommendations in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/phone-vendor-recommendations/#post-75626 Tue, 27 Jan 2026 18:08:04 -0800 Hi Christine,

We went through this process many years ago, and also moved to Teams completely for all our communication needs. Most of our end users moved over to Teams no problem, and answer calls at their desk through their computer and headphone. At the time of the upgrade, we still had many senior members who really wanted a physical desk…Read more

]]> 7f3511daa276cf1338c565915bff0ce3 Christine Drag replied to the topic Phone Vendor Recommendations in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/phone-vendor-recommendations/#post-75625 Tue, 27 Jan 2026 17:49:20 -0800 Thanks, Cadence. Our colleagues still really value desk phones but this sounds like a cool project. Good luck!

]]> c414e2645e575b5806a2ca30c426badc Cadence Konopaki replied to the topic Phone Vendor Recommendations in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/phone-vendor-recommendations/#post-75624 Tue, 27 Jan 2026 17:41:33 -0800 We went thru this process recently as well and decided to go with the Teams Telephony service as we already are heavily invested in Teams and folks use it regularly. We found the prices competitive compared to others. This also works well for us as there are only 2 (senior) lawyers who need actual desk phones and everyone else wants to just be on…Read more

]]> d21c2883cf981f785543cf75fb2da362 Christine Drag replied to the topic Phone Vendor Recommendations in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/phone-vendor-recommendations/#post-75623 Tue, 27 Jan 2026 17:25:18 -0800 Thanks, Leslie – really appreciate it!

Can’t wait to pepper Mark with phone questions. 🙂

]]> 2568d3e327d48307d8b0cb6fa1d27609 Marissa Fyles joined the group Information Technology Subsection https://bclma.org/activity/p/33059/ Tue, 27 Jan 2026 17:18:39 -0800 0 0dfafdac8137093e98b4016a6b001e8d Leslie Green replied to the topic Phone Vendor Recommendations in the forum Information Technology Subsection https://bclma.org/groups/information-technology-subsection/forum/topic/phone-vendor-recommendations/#post-75622 Tue, 27 Jan 2026 17:17:31 -0800 Hi Christine,

I did a similar search last year and found that there was little difference between the providers. We went with Datacom. Their pricing was a bit better than the others, but mostly because they were local and did the install themselves rather than sending me the pre-configured phones to install. The system works well, including…Read more

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