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The 5 Key Drivers of Client Loyalty

Key Drivers of client loyalty Client loyalty is the Holy Grail for lawyers. Not only do loyal clients continue to feed your coffers, they also bring you new clients by way of referral. You want them. You need them. But getting and keeping them is challenging…

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7 Things To Consider Before Hiring An Agency

A past BCLMA presenter has put together his top findings and practical how to’s for all things SEO and Law Firms. Whether you want to learn to do it yourself or you want tips and ideas on how to manage your current SEO vendors – this is the document to…

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How to Write an Engaging, Client-Focused Professional Bio

Your professional biography is one of the most important pieces of copy you’ll ever write about yourself. It’s your opportunity to showcase your work, capabilities, and areas of expertise, and what makes you stand out from your competitors. Your bio can serve as an important business development tool if it is well-crafted……

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How Firms Should Be Measuring the Profitability of Matters

Matter profitability matters. Yet most firms struggle to measure it in a manner that is accurate, focused on the levers partners control, and inclines partners to take action. Using margin per partner Hour (MPH) to measure profitability delivers on these objectives. The MPH measure enables assessment of profitability on matters…

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Creating Culture Change: How One Firm Made Technology Training a Priority

Recently, I was speaking with a colleague who provides contract technology training services to law firms. This woman told me about a year-long experience that she recently had with a firm and it was so universally applicable that we agreed to share it as a case study. Here are the…

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Game Changing Questions

This is the season of long range planning, of budgeting and forecasting, and planning for 2019 both personally and in our organizations. If you are embarking on this path for the first time you likely have more than enough information to overwhelm your process, and your discussions. If you’ve ‘been…

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Five things you can do right now to future proof your legal practice

If you feel like there is a lot of talk about innovation and disruption in the legal services, but very little actual change in the way lawyers and law firms are operating day-to-day on the coalface, you might be right. What is changing? There has been a 484% increase in…

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An introduction to Lean and Six Sigma for Law Firms

What is process improvement? Let’s start with the basics. What, exactly, is “process improvement”? A primary goal of Lean Six Sigma for Law Firms is to provide an introduction to the two most important process improvement tool kits (Lean and Six Sigma) for law firms, the main concepts behind each, and the…

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Why Have a Strategic Planning Meeting? (and how to convince your leadership it's a good idea)

The more we facilitate strategic planning meetings, the more we recognize the challenges that you face as a leader who is wanting to create change and a develop a new future for your organization.  You may understand the importance of strategic planning (or our custom Aligned Strategy Development), but does…

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What is Workflow Automation?

Old-school organization and business processes were built around repetitive, manual, paper-based workflows. But today, agility, flexibility, and precise execution make the difference between success and failure for almost any enterprise. A workflow automation solution digitizes and automates repetitive processes, especially manual and paper-intensive ones, so you reduce or eliminate the…

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