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Want To Be An Amazing Leader? Ask For Feedback.

When was the last time your boss asked you to give them some feedback on how they could improve?  If your boss is like most managers, you’re probably thinking “I can’t remember the last time they asked me for my perspective on their performance.”  This lack of feedback is a…

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Six problem-solving mindsets for very uncertain times

Even the most inscrutable problems have solutions—or better outcomes than have been reached so far. Here’s how the best problem solvers crack the code. Great problem solvers are made, not born. That’s what we’ve found after decades of problem solving with leaders across business, nonprofit, and policy sectors. These leaders learn…

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Building Back Better After the Pandemic

After twelve weeks or more in lock down most of us can’t wait to get back to normal. With the threat of a prolonged economic downturn hanging over us, getting to normal would be hard enough. Yet now, with the Black Lives Matter protests providing a timely reminder that normal…

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Amending Your Performance Review Template for the COVID-19 Pandemic

Agility, flexibility, speed and adaptability are the watchwords By Paul Falcone September 10, 2020 When my co-author, Winston Tan, and I sat down to write the book The Performance Appraisal Tool Kit: Redesigning Your Performance Review Template to Drive Individual and Organizational Change (AMACOM / HarperCollins Leadership, 2013), our goal was to raise…

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Silver Linings: Success Stories During COVID-19

  In the Last Jedi, Yoda reminded Luke Skywalker, “The greatest teacher, failure is.” This statement was so profound that I was left dumbstruck. This wisdom extends into all facets of our life and is utterly true – failure and missed goals teach better lessons than any class or academic writing can…

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Communication Advice for Introverted Leaders in Law Firms

Yvonne: According to some studies, about half or slightly more than half of the people around the world land on the introverted side of the spectrum. Yet, according to one survey, 9 out of 10 people feel pressured to act extroverted.[1] Close your eyes. Picture a great leader. How would…

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Why Do You Need a Learning Management System?

Training new hires in your firm: It can seem like Groundhog Day. With the revolving door of today’s marketplace, law firms are constantly saying goodbye to employees and hiring their replacements. While new blood can infuse a firm with energy and new ideas, it can also disrupt systems and efficiency. Seasoned…

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Mismanaging Team and Client Time: How Not to Manage Projects, Part 3

This is the third article in a series about mismanaging projects, or throwing away the bad stuff to leave only the good – or at least better – stuff. There are five aspects you have to manage to move projects forward effectively: The project itself, discussed in the January column. Time,…

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8 RULES OF VIDEO CALL ETIQUETTE WHILE WORKING FROM HOME

Manners Matter- Even on a Video Call 8 RULES OF VIDEO CALL ETIQUETTE WHILE WORKING FROM HOME Welcome to the PSM School of Etiquette! Today’s lesson will focus on the importance of proper manners on professional video calls. The COVID-19 global pandemic has changed the landscape…

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8 Ways Your Law Firm Shows Their True Colors in Times of Crisis

In times of crisis, your bank, accounting firm and law firm show their true worth. Earlier this week, I wrote why many of the emails sent by your service providers are being ignored, and it comes down to one basic problem: lack of empathy. In times of crisis, this is when…

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