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If you feel like there is a lot of talk about innovation and disruption in the legal services, but very little actual change in the way lawyers and law firms are operating day-to-day on the coalface, you might be right. What is changing? There has been a 484% increase in…

What is process improvement? Let’s start with the basics. What, exactly, is “process improvement”? A primary goal of Lean Six Sigma for Law Firms is to provide an introduction to the two most important process improvement tool kits (Lean and Six Sigma) for law firms, the main concepts behind each, and the…

The more we facilitate strategic planning meetings, the more we recognize the challenges that you face as a leader who is wanting to create change and a develop a new future for your organization.  You may understand the importance of strategic planning (or our custom Aligned Strategy Development), but does…

Old-school organization and business processes were built around repetitive, manual, paper-based workflows. But today, agility, flexibility, and precise execution make the difference between success and failure for almost any enterprise. A workflow automation solution digitizes and automates repetitive processes, especially manual and paper-intensive ones, so you reduce or eliminate the…

This article on cognitive diversity came out late July on Forbes.com by Rob Toomey, Co-Founder of TypeCoach. Rob, (who, incidentally, was a lawyer), and his team at TypeCoach have developed a communication system based on personality type differences. Cognitive Diversity by Shuttercock Every good manager should understand workplace diversity’s value…

A habit is an acquired behaviour pattern regularly followed until it has become almost involuntary; it is a result of repetition. Over the past 25 years I have visited hundreds of small law firms throughout seven different countries. I have been fortunate enough  to speak to the successful, the unsuccessful, the…

Process Excellence doesn’t happen by accident. The output of any system will tend to be informed by the quality of the foundations laid and the instructions followed. There is no recipe for success, but there is a formula for giving you the best chance. Peter Marshall is Chief Operating Officer…

In our 2017 National Survey of Employer-Sponsored Health Plans, we asked employers to rate the importance of strategies they will be using over the next five years to advance the triple aim of lower cost, higher quality, and a better member experience. This post on the importance of creating a…

High-performing businesses combine people, process and technology to create unique and valuable products and services. With the rapid pace of innovation in today’s technology sphere — everything from basic email and messaging to collaboration tools and cloud-based applications to the very networks that provide access and deliver these key business tools — the…

A performance system used in figure skating may not be the best way to evaluate employees in your workplace. Traditional formats of managing performance aren’t working anymore. Employers are moving away from traditional performance management tools, like annual reviews, to new techniques that emphasize real-time feedback. In the current workforce—where talent is…