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High-performing businesses combine people, process and technology to create unique and valuable products and services. With the rapid pace of innovation in today’s technology sphere — everything from basic email and messaging to collaboration tools and cloud-based applications to the very networks that provide access and deliver these key business tools — the…

A performance system used in figure skating may not be the best way to evaluate employees in your workplace. Traditional formats of managing performance aren’t working anymore. Employers are moving away from traditional performance management tools, like annual reviews, to new techniques that emphasize real-time feedback. In the current workforce—where talent is…

One of the top struggles for solo and small firm lawyers is getting paid.You’ve performed the work for your client and you did a good job – getting paid for your time and effort seems like it would be a slam dunk. But unfortunately, that’s not always the case. The…

The topic of “accountability” anchors almost every leadership discussion I witness these days. While I hear the word accountability ad nauseum, what I see are leaders who lack the intestinal fortitude to follow through on the actions that create it. How to hold people accountable Here are the things you’re…

When you ask someone, “How’s it going?” Most people say “okay, getting by, managing alright.” It seems as though for most of us, there is so much to juggle that we hardly have time to think about developing a career and life experience that would have us shouting out an…

Providing exceptional and consistent client service is critical to your firm’s success, but to be a real winner, you will have to deliver an exceptional client experience (CX).  With clients now in the driver’s seat and law firms aggressively competing to hold on to clients or take work away from…

In the first post in this series, attorney and MyCase Director Nicole Black introduced the concept of law practice management software platforms with built-in client portals. In part two, she outlines the many benefits that web-based client portals offer lawyers. Client portals are incredibly valuable tools for law firms because they allow lawyers to…

Everyone has a preference or comfort zone when it comes to working as part of a team. Some people desire and thrive in collaborative settings, while others dread collective decision making and would prefer to work alone. However you feel about working as part of a team, the reality is…

Although the majority of employees are honest, a trusted employee will steal when three elements exist: pressure, opportunity and rationalization. Pressurearises when an employee is faced with a significant financial problem that he/she may feel unable to discuss with, or seek help from, others. Opportunityis present when the employee believes…

I recently came across an interesting article, published in Attorney at Work, that discusses five key areas that are potentially killing efficiency in today’s legal firms. http://bit.ly/1X80nYz These five common efficiency killers include: Staffing and task assignment errors Manual billing Clinging to paper Tethering work to the office technology Settling for…