Featured Articles

This article on cognitive diversity came out late July on Forbes.com by Rob Toomey, Co-Founder of TypeCoach. Rob, (who, incidentally, was a lawyer), and his team at TypeCoach have developed a communication system based on personality type differences. Cognitive Diversity by Shuttercock Every good manager should understand workplace diversity’s value…

A habit is an acquired behaviour pattern regularly followed until it has become almost involuntary; it is a result of repetition. Over the past 25 years I have visited hundreds of small law firms throughout seven different countries. I have been fortunate enough  to speak to the successful, the unsuccessful, the…

Process Excellence doesn’t happen by accident. The output of any system will tend to be informed by the quality of the foundations laid and the instructions followed. There is no recipe for success, but there is a formula for giving you the best chance. Peter Marshall is Chief Operating Officer…

In our 2017 National Survey of Employer-Sponsored Health Plans, we asked employers to rate the importance of strategies they will be using over the next five years to advance the triple aim of lower cost, higher quality, and a better member experience. This post on the importance of creating a…

High-performing businesses combine people, process and technology to create unique and valuable products and services. With the rapid pace of innovation in today’s technology sphere — everything from basic email and messaging to collaboration tools and cloud-based applications to the very networks that provide access and deliver these key business tools — the…

A performance system used in figure skating may not be the best way to evaluate employees in your workplace. Traditional formats of managing performance aren’t working anymore. Employers are moving away from traditional performance management tools, like annual reviews, to new techniques that emphasize real-time feedback. In the current workforce—where talent is…

One of the top struggles for solo and small firm lawyers is getting paid.You’ve performed the work for your client and you did a good job – getting paid for your time and effort seems like it would be a slam dunk. But unfortunately, that’s not always the case. The…

The topic of “accountability” anchors almost every leadership discussion I witness these days. While I hear the word accountability ad nauseum, what I see are leaders who lack the intestinal fortitude to follow through on the actions that create it. How to hold people accountable Here are the things you’re…

Employees are the cornerstone of any successful organization. Businesses are constantly looking to fill positions with top talent in order to improve the products and services they provide. However, in a competitive job market, businesses must up their game to avoid losing top talent to the competition. What is an…

Outsourcing some of the old “full service” model allows marketing departments to work within shrinking budgets By Heather Suttie, Lexpert, March 2017; reprinted in The Law Office Management Association (TLOMA) newsletter, April 2017 Continuing pressure for value and intense focus on profit is resulting in tightened controls and reduction of law…