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Traditional marketing techniques used in an attempt to set lawyers and firms apart often fail to resonate with prospective clients because such “marketing speak” lacks authenticity, says Toronto legal business development expert Jane Southren. Legal marketing often focuses on broadcasting messages to the effect that the lawyer or firm provides fantastic service,…

Since the invention of the Gutenberg printing press in the 15th century, the human race has been searching for innovative ways to organize, store and exchange large amounts of information. In just the past 60 years, we’ve seen the progression from magnetic disk drives (e.g., floppy disks) to optical devices…

Is there a natural fit between how the legal industry is evolving and Millennial attorneys? Law practice and competition have changed over the last ten years and will continue to do so over the next decade. Technology, Big Data and AIwill influence the delivery of legal services, while greater numbers…

B2B attorneys continue to face declines in spending by corporate legal departments, and B2C attorneys struggle every day with increased competition and pricing pressure. Law firms are facing increased demands for a bigger focus on efficiency, cost management and trying to do more with less. It really is a call to action…

The process of change is a personal responsibility. You have tremendous potential and yet studies show that less than 20% of all employees actually realize their maximum potential. This in spite of the fact that the majority of employees are willing to work as hard as it takes to be…

March 21, 2016   Last Thursday I spoke on a panel in San Francisco with Jenna Greene, editor of the AmLaw Litigation Daily, and David Houston, editor of the Daily Journal — who is also my former boss. The event, titled “What’s Now & What’s Next for the Legal Press,” touched…

by Gayle Hallgren-Rezac, Judy Thomson, Darcy Rezac   Most of us like to think we are objective in our decision making. However, research shows we are all affected by unconscious bias—preferences shaped by our background, experiences, and cultural norms. Without us even knowing it, we take mental shortcuts when we make…

EI determines how well you do at work. Do you have the traits that define it? Rhett Power “If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then…

Mining Time by 10ths: How to Increase Productivity and Bill More Time By Paul Burton No matter how many hours you work, it’s the ones that are billed to clients that serve as the productivity measure in law firms. In addition to the attendant financial rewards, more billed time generally…

The fundamental task in payroll is to pay employees accurately. So how much is the following Canadian employee entitled to be paid as overtime? Linda’s work is subject to overtime after she works 8 hours on a daily basis. Linda worked 8 hours, 9 minutes and 25 seconds. How much…