Description
About Us
At Ratcliff, we embrace substance over style and relationships over rainmakers. Our varied backgrounds, interests, and experience add a unique strength and vision to our work. Our lawyers, administrators, and support staff collaborate and draw on each other’s skills to bring out the best in our work and deliver the best results for our clients.
About You
We are looking for an IT Support to join our team and work under the direction of the IT Lead. This is a full-time permanent position that will provide you with the opportunity to gain experience and grow within a collaborative team.
Primary Responsibilities
- First contact for user support for employees
- Liaison with IT lead to resolve and escalate beyond first level issues
- Support all user software
- Office (365) suite of applications, including deployment, upgrading, customizing, and troubleshooting
- Office 365 support for Excel, PowerPoint, Word use
- Support network and server infrastructure
- Support office hardware, desktops, phone system, copiers, and printers
- AV and IT equipment setups for boardrooms
- IT systems support for Azure, Active Directory, VMware, SAN technology, Group policy, etc.
- Support user/workstation moves and changes; setup for desktops and install applications
- Support with new hire training for IT systems
Qualifications
- Minimum 2+ years of experience in a technical support role or similar,
- Graduation from an institute of technology with a two-year diploma in Computer Science or related discipline, with Microsoft certifications.
- Experience in a law firm or legal setting is considered an asset
- Strong time management, organizational and multi-tasking skills and ability to work under pressure to meet important deadlines
- Ability to work independently in a team environment
- Advanced proficiency with Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Adobe, as well as an ability to learn new systems quickly
Knowledgeable in:
- Windows Server, Active Directory, Group Policy, Windows 10/11
- VMware
- Storage Area Network Administration
- Network switches
- Microsoft 365; Tenant Administration, Azure AD, MFA
- Microsoft Teams
- Microsoft Exchange Online
- Microsoft Office Suite
Benefits
- Competitive salary commensurate with experience ranging from $54,000 to $63,000.
- Comprehensive benefits package including extended health and dental
- Located in the lower Lonsdale area just minutes from the Seabus
- Supportive, collaborative and diverse environment
- Business-casual setting
- Parking and bike parking
- On-site gym and other amenities
How to Apply
Please send your resume with “IT Support” in the subject line, along with a cover letter to [email protected]. We thank all applicants for their interest, however, only those selected for an interview will be contacted.