In-Office Desktop Support Specialist

McEwan Partners is a boutique commercial litigation firm in Downtown Vancouver founded by a group of industry-recognized litigators. Our practice is primarily in commercial, securities and public law, at trial and appellate levels.

We are seeking an In-Office Desktop Support Specialist to provide day-to-day IT support along with application and infrastructure management support assistance. The position works closely with the Director of Finance & Operations and with our 3rd Party Managed Service Provider for escalation and ongoing support.

As a busy, high-performance firm, this is a hands-on role that directly supports users in their daily work. It is an excellent opportunity for someone seeking stability and consistency in their career, becoming a trusted and reliable long-term member of our team. The right candidate will bring strong technical knowledge and adaptable people skills, and will enjoy supporting a team in a collaborative, service-oriented environment.

 Responsibilities

• Provide troubleshooting for laptops, applications, and operating systems.
• Support applications such as Outlook, iManage, Soluno, and SharePoint.
• Provide assistance with Microsoft Office Suite, Adobe PDF, Zoom, and browsers.
• Assist with authentication, account/remote access and user setup.
• Maintain and deploy hardware: laptops, printers, scanners, peripherals.
• Assist with AV and video conferencing setup.
• Support onboarding/offboarding and end-user training.
• Provide phishing reminders and IT security awareness training.
• Manage and support the firm’s VOIP phone system and mobile devices/account.
• Support disaster recovery procedures and documentation.

 Skills

• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, One Drive, Office apps).
• Service-oriented mindset and ability to remain calm and professional under pressure.
• Strong interpersonal and communication skills; able to adapt soft skills to align with the team’s culture and communicate clearly with both technical and non-technical users.
• Effective problem-solving skills with the ability to troubleshoot issues independently and proactively.
• Organizational skills with ability to prioritize competing demands and manage multiple requests.
• Collaborative mindset, able to work effectively with both internal staff and external IT partners.
• Strong sense of discretion and confidentiality, particularly when handling sensitive client information.
• Willingness to learn new programs and processes.

 Qualifications

• 4+ years of experience in IT desktop support or similar role.
• Post-secondary education in Information Technology or related field (certificate, diploma, or degree).
• Familiarity with iManage, Soluno, or other legal practice management tools (an asset).
• Ability to work onsite full-time at our Vancouver office.

Reporting

• Reports to the Director of Finance & Operations, with additional support and escalation through the firm’s 3rd Party Managed Service Provider team.

 Compensation

• McEwan Partners offers a top-of-market compensation and benefits package as well as a diverse and supportive work environment.
• The base annual salary range for candidates with the required experience is $65K to $90K.

To Apply

• Send your resume and cover letter via email to David Poon, Director of Finance & Operations at [email protected] with the job title in the email subject line.
• While we appreciate all applications received, only those shortlisted will be contacted.

 Please Note: at this time we are not accepting applications via RECRUITERS.