Description
Over the last 100 years, Guild Yule LLP has maintained its reputation as a firm which offers the highest quality of professional services. The values and standards set by earlier generations have remained and it is comprised of a dynamic group of lawyers and staff who practice law in a spirit of collegiality and openness. We value our familial and friendly culture and are seeking a full-time IT Systems Helpdesk Technician to join our team. This is an on-site position.
IT Support Responsibilities:
· Tier 1 IT Support – troubleshoot requests coming from calls and emails to the IT Help Desk
· Support & setup of Audio/Video conferencing technology in meeting rooms.
· Support for computer equipment & office phone setup and moves
· Investigate, troubleshoot and resolve end-user application or peripheral issues. This may involve working with application support teams and vendors.
· Support the IT environment, including physical desktops, mobile device management (MDM), Microsoft Office suite, document management, endpoint and web security, and supporting video/web conferencing platforms – MS Teams, and Zoom.
Backup to Technology Trainer Responsibilities:
· Serve as backup Technology Trainer when the Technology Trainer is not available.
· Assist with designing, developing and implementing technology training programs to enhance technical skills, productivity and efficiency of all Firm personnel – lawyers, support staff and students.
· Conduct new hire and continuous learning workshops for staff and lawyers on the Firm's technologies and applications when required.
· Conduct sessions virtually and/or on-site.
Qualifications:
· Certificate or diploma in information technology or computer systems
· Microsoft Office/Windows experience
· Strong organizational and analytical skills
· Excellent verbal and written English communication skills
· Good interpersonal skills and a positive attitude
· Ability to be resilient when dealing with stressful situations
· Self‐motivated and able to multi‐task
· Successful completion of a Canadian criminal record check
Assets:
· Experience working in professional services or a law firm
. A background in standard IT technologies and a strong understanding of ITIL
· Microsoft Certifications
What We Offer:
. Competitive salary and excellent benefits program
. Challenging and supportive work environment
. Strong work/life balance
. Employee Assistance Program
To apply, please submit a Cover Letter and Resume to Human Resources: [email protected]. We thank all candidates who apply however only those short-listed will be contacted.