Description
Ratcliff LLP is seeking a receptionist to be the first point of contact with our clients. This position works closely with our Office Services and Facilities & Hospitality staff and interacts regularly with all the firm’s lawyers and staff. The ideal candidate will have strong communication skills, a professional demeanor and possess a passion for exceptional client service
This position is full-time, in-office at our North Vancouver location.
Key Responsibilities
- Receiving incoming calls on a multi-line phone system
- Welcoming clients to the office; escorting them to meeting rooms and providing coffee or water as requested
- Processing client credit card payments
- Fielding incoming calls to determine who can best assist
- Responsible for receiving all incoming and outgoing mail, faxes, deliveries and couriers
- Responsible for boardroom bookings and assisting with firm events and functions
- Performing general housekeeping of reception area, boardrooms and kitchens as required
- Assisting with the management of lawyers’ calendars
- Coordinating parking for guests, clients and lawyers
- Maintaining internal staff listings
- Performing various administrative responsibilities as required such as posting mailing costs, assisting with company mail outs and document scanning
- Liaising with building maintenance and security as needed
- Completing other tasks as assigned by the Chief Operating Officer and Human Recourses Manager
Qualifications
- One year of reception or administrative experience, preferably in a professional office
- A pleasant manner with excellent communication skills
- A service attitude to go ‘above and beyond’
- Professional attire and demeanor with the ability to stay calm under pressure
- Ability to handle sensitive and confidential information with discretion
- Team player who can juggle competing demands in a detail-oriented environment
- Able to develop and sustain positive working relationships with all staff and lawyers
- Must be computer literate have experienced in MS Office
- Previous work experience in a law firm is an asset
Why Choose Ratcliff?
Looking for a workplace where teamwork matters, your contributions are valued and you’re treated with respect? Ratcliff could be the place for you. Join our team and enjoy all the lifestyle advantages of working on the beautiful North Shore.
In addition to a competitive salary of $50,000 - $53,000 annually, we offer many benefits designed to support your well-being and promote a healthy work-life balance.
- Benefits package: Comprehensive health coverage for you and your family, including prescriptions, dental care, paramedical services, life insurance, long-term disability, and access to an employee assistance program
- Recognition: Opportunity for performance-based bonuses
- Social events: Regular in office socials, off-site events, staff appreciation week and more opportunities to connect
- Paid time off: Ample vacation allowance, including increased time accrued with seniority. We also offer generous sick and personal leave time
- Wellness: On-site gym access
- Work Satisfaction: A culture of mutual respect and collaboration, driven by outstanding individuals
- Transportation: We provide your choice of a parking spot or transit pass
- Great work environment: Our newly renovated, bright office located steps from Lonsdale Quay comes complete with a beautiful deck with a view of Burrard Inlet and access to a variety of restaurants and shops and a seasonal farmers market
About Us
At Ratcliff LLP we act as trusted advisors, advocates and representatives, taking a purpose-driven approach to advancing our clients’ interests and building a just and equitable future in which the people and communities we serve can flourish. We are proud of having taken part in key moments in the development of Aboriginal law in this country and in the major milestones in the lives and businesses of our clients.
To apply, please forward your cover letter, resume and references to [email protected].
We thank all applicants for their interest, however, only those selected for an interview will be contacted. No phone calls please.