When organizations avoid conflict, they’re missing out on productivity and innovation. I was recently hired to help a group of doctors work through their issues and get their business back on a growth trajectory. They aren’t talking much. They’re barely making eye contact. After only a few hours, it’s clear to me what’s wrong. I […]
Why you should stop avoiding conflict in the workplace Read More »
It may seem like business technology and innovation is stagnating, but we assure you that it’s still constantly improving. It’s often the lack of awareness, leading to lack of adoption, of these technologies that is the problem. Improving data accessibility, and thus, productivity is one of the most discussed topics with our newest clients. “How
Innovations in Your Office’s Technology Can Bring Big Benefits Read More »
Is seeing believing? It should not be. Our perceptions can be superficial and incomplete. Car accident witnesses describe the same event differently. Law firm owners, associate lawyers, and legal support personnel see the same office, but what registers with them varies significantly. We see through our filters without even recognizing that we employ a limited
Perception Traps: Distortions and Deficits Read More »
Every company has its own corporate culture and proverbial personality. “Corporate culture” refers to a company’s general attitude, which often reflects the mindset of a company’s upper management and serves as a common premise that defines how things are done and what is valued. Company culture is an integral part of business and is no
What Is Cultural Fit and How Do You Hire for It? Read More »
Client loyalty is the Holy Grail for lawyers. Not only do loyal clients continue to feed your coffers, they also bring you new clients by way of referral. You want them. You need them. But getting and keeping them is challenging in this era of ever-changing communications channels — the control of which is mostly
The 5 Key Drivers of Client Loyalty Read More »
A past BCLMA presenter has put together his top findings and practical how to’s for all things SEO and Law Firms. Whether you want to learn to do it yourself or you want tips and ideas on how to manage your current SEO vendors – this is the document to read. They put the terms
7 Things To Consider Before Hiring An Agency Read More »
Your professional biography is one of the most important pieces of copy you’ll ever write about yourself. It’s your opportunity to showcase your work, capabilities, and areas of expertise, and what makes you stand out from your competitors. Your bio can serve as an important business development tool if it is well-crafted… Many in-house counsel cite lawyer
How to Write an Engaging, Client-Focused Professional Bio Read More »
Matter profitability matters. Yet most firms struggle to measure it in a manner that is accurate, focused on the levers partners control, and inclines partners to take action. Using margin per partner Hour (MPH) to measure profitability delivers on these objectives. The MPH measure enables assessment of profitability on matters with widely varying realization and
How Firms Should Be Measuring the Profitability of Matters Read More »
Recently, I was speaking with a colleague who provides contract technology training services to law firms. This woman told me about a year-long experience that she recently had with a firm and it was so universally applicable that we agreed to share it as a case study. Here are the facts in a nutshell: The
Creating Culture Change: How One Firm Made Technology Training a Priority Read More »
If you feel like there is a lot of talk about innovation and disruption in the legal services, but very little actual change in the way lawyers and law firms are operating day-to-day on the coalface, you might be right. What is changing? There has been a 484% increase in the number of legal service
Five things you can do right now to future proof your legal practice Read More »