Client Services Coordinator

Client Services Coordinator €“ Employment Law  

Location: Coquitlam, BC 

 

The Employment Law Team 
Our Employment Law team works closely with businesses, non-profits, and individual employees. We help employers build healthy, well-managed workplace relationships, offering legal guidance to create productive and fair work environments. We also support employees, helping them obtain just and fair outcomes in cases of workplace disputes, wrongful terminations, or other employment-related issues. Whether representing employers or employees, we are dedicated to finding balanced, equitable solutions and are passionate about improving the employment landscape for everyone involved. 

 

Position Summary 

You will play a vital role in the client experience, serving as the main point of contact for our Employment Law clients. You will support the team in managing client files, tracking key milestones, and providing the administrative foundation that allows us to deliver seamless legal services. This role is perfect for someone who is conscientious, detail-oriented, and values the opportunity to make a meaningful impact. Legal experience is a plus, not a prerequisite, and you should have a heart for service and be ready to learn, as you will be trained on the legal aspects of employment law. 

 

Position: Full-Time, Permanent 

Hours: 8:30-5:00, Monday to Friday (In-Office) 

Compensation: $50,000 – $55,000/year 

 

Key Responsibilities 

• Provide warm, professional, and attentive client service across phone, email, virtual, and in-person channels  

• Managing file lifecycle timelines, track key dates, and ensure smooth communication  

• Assist in client and new client meetings, taking comprehensive notes, summarizing key items, and ensuring follow-ups occur 

• Draft and edit retainer agreements, correspondence, and other legal documents with precision and care 

• Maintain and update the internal database with client information, case developments, and correspondence 

• Ensure all documents are formatted and reviewed for accuracy and compliance before submission 

• Assist with document management, including scanning, copying, and filing important client and case-related materials 

• Provide general administrative support to the Employment Law team, always with a focus on quality and client care 

 

Qualifications 

• 3+ years experience in customer service, client coordination, or similar roles  

• Hands-on experience managing file lifecycles, including tracking and updating key milestones 

• Previous legal experience is a plus, but not a requirement €“ training provided 

• Post-secondary degree or diploma, or accreditation from a recognized Legal Administrative Assistant program 

• Detail-oriented with the ability to prioritize tasks and manage time effectively  

• A solutions-focused mindset, with the ability to troubleshoot and resolve client inquiries  

• Strong organizational and project management skills  

• Proficiency in Microsoft Office Suite and a quick learner with new software (legal software training provided)  

 

Working Environment 

At Spraggs Law, we foster a collaborative, growth-oriented workplace where open communication, learning, and support are key. In this role, you’ll work closely with colleagues and clients, directly contributing to the success of our Employment Law practice. We provide the training and mentorship you need to thrive, with opportunities for professional development. 

We offer competitive compensation, extended health benefits and free parking. You’ll also have access to ongoing learning, helping you advance your career while making an impact for our clients. 

We welcome humble, hardworking applicants eager to provide client-focused service. If you’re driven to help others succeed and want to be part of a growing practice, we’d love to hear from you. 

Thank you for your interest in Spraggs Law. Only shortlisted candidates will be contacted.