Description
We’re one of the most well-respected and recognized workplace law practices in Western Canada. In order to exceed our clients’ expectations and deliver solutions to their workplace law challenges, we are continuously striving to build the best team possible.
Our firm is made up of people with diverse backgrounds, experience and perspectives, who enjoy working with clients as much as they do with one another. Working at Roper Greyell, means joining a talented team of lawyers and administrative professionals who support each other in an environment where people come first. We value and recognize the contribution made by everyone on our team. Each of us performs an important role in the success of our firm and how we determine our future.
We’re always ready to welcome skilled and energetic people to our team.
It's different here. Join our team.
The IT Specialist:
- Reports directly to the IT Services Manager and work closely with the internal and external IT teams.
- Works 35 hours per week. Support requests made after business hours will be handled by the Firm’s MSP
- Is vigilant with deadlines, multitasking and time management and is able to keep on top of expectations and quality of work
- Communicate effectively and work collaboratively with all RG team members.
- Sits at a desk, working on the computer for long periods of time
- Moves around the office, carrying or installing equipment
Job Duties:
General
- Assists with the planning, implementation, maintenance, and documentation of all facets of reliable, efficient, integrated computer information networks
- Assists with training team members on the use of our computer network, cloud environment and other applications
- Facilitates and coordinates support from IT support provider, to assist all team members with their IT related needs
- Works with IT Services Manager to execute on IT related projects
- Ensures that technical policies and documentation are kept up to date
- Maintains inventory for all computer equipment in the office and used off-site
- Manages smart phone usage for the firm (inventory, set-up, troubleshooting)
- Manages IP Phone system (currently Shaw) including set-up for new users, programming changes, ordering new equipment
- Completes onboarding and offboarding IT tasks for all team members
Client Care
- Builds strong relationships with all team members
- Continuously communicates effectively to resolve support requests
- Provides great customer service by offering innovative solutions and continually improving service delivery to meet client needs while remaining cost effective
- Identifies and acts on requests
- Continually learns, develops, and maintains skill sets/competencies
Qualifications:
- Minimum of 2 years’ experience in a similar or progressively more challenging role
- Bachelor’s degree in computer science or equivalent
- Experience working in a law firm or legal environment considered an asset
- Advanced usage and knowledge of Microsoft technologies such as Office 365, Exchange, Azure, Windows servers, and desktop environments
- Good understanding of IT infrastructure technologies
- Experience working with a document management system
- Computer savvy with an ability to learn various computer programs quickly
- Effective written and oral communication
- Teamwork and accountability mindset