Supporting people to learn, grow, and truly master their roles is one of the most meaningful parts of leading. It shapes career satisfaction, strengthens confidence, and directly supports the quality and consistency the business depends on. Most managers believe in development. The challenge is that helping and motivating people build capability is not business as usual. It takes intentional leadership, a clear understanding of what drives behaviour, and practical strategies that match how adults learn.

This session is built for managers who want learning and performance growth to translate into day-to-day results. We will explore the most common barriers to learning and change, what fuels motivation and follow-through, and why resistance is often a signal, not a personal flaw. You will leave with simple tools and techniques you can use immediately to coach role mastery, strengthen ownership, and help employees try new approaches with more confidence.

Expect practical application, real-world examples, and time to learn from peers facing similar pressures. If you want development to feel doable, respectful, and effective, and you want to see it show up in day-to-day performance, this session will give you a grounded approach you can put into action right away.

Heather Hilliard is the Principal of Caliber Leadership Systems. For more than 30 years, Heather has helped leaders strengthen performance, engagement, and lasting behavioural change. She is known for practical, pragmatic approaches that translate into day-to-day leadership, whether leaders are new in role or highly seasoned.

Her work blends a deep understanding of what drives human behaviour with a systems view of how leadership, culture, and processes shape results. A dynamic speaker, she brings sessions to life through real-world stories drawn from her experience. Having worked with law firms and professional services organizations, she understands the unique realities of leading in high standards, client-driven environments.