Law firm leaders are often faced with challenging conversations—whether navigating conflicts, addressing performance issues, or delivering tough feedback. is a tailored program designed to equip attendees with the essential skills to manage and resolve high-stakes dialogues with confidence, empathy, and clarity.

This program explores both the psychology and practical challenges of conducting difficult conversations, offering proven techniques to reduce emotional tension and achieve productive outcomes.

Key takeaways include the following:

We’ll discuss the difficult conversations that keep you up at night, why you avoid them and why you shouldn’t. This program will empower you to handle the most difficult conversations with poise and confidence, ensuring better professional relationships and organizational outcomes.

Speaker: Deborah Glatter

Deborah Glatter is an educator, consultant, and speaker who specializes in delivering practical and engaging skills-based programs to law firms, corporations and management associations. As an accredited Continuing Professional Development provider with the Law Society of Ontario, Deborah is recognized for consistently delivering high-quality training.

Deborah’s programs cover a wide range of topics including delegation, feedback, managing up, running effective meetings, living your values, difficult conversations, preparing for and delivering performance evaluations and mentoring. Every program is tailored to address each clients’ unique needs.

As a management consultant, Deborah designs competency models, skills inventories, mentoring programs, performance development systems and conducts organizational reviews. Deborah facilitates firm retreats, conducts stay and exit interviews and provides one-on-one coaching to support professional growth and career transitions.

Deborah is an adjunct professor at Osgoode Hall Law School where she designed and delivers a skills-based course for upper-year students to assist them in preparing for their careers as new lawyers. She also co-designed and taught a graduate diploma course for lawyers in human capital management at Queen’s University.

A frequently invited speaker, Deborah integrates current research and thought leadership to ensure her audiences benefits from actionable strategies.