Description
COLLECTIONS COORDINATOR
(Vancouver Office)
Who We Are
Fasken is a leading international business law and litigation firm. Our firm’s 950 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montreal, Quebec City, London, Johannesburg and an office in the professional and retail district known as Taza (/Ta-Zah/) on Tsuut’ina lands. Providing strategic and thoughtful advice in all areas of business law to a broad range of clients, including close to half of the Fortune 100 companies, corporate clients, government agencies, regulatory authorities, non-profit bodies and individuals. Our clients’ interests are paramount in all that we do, and we take pride in supporting our communities. We are a place where bright, talented, and collegial people want to work together, and we work hard to achieve our goals collaboratively and efficiently.
A Day In The Life
We are currently looking for a detail-oriented and proactive Collections Coordinator to join our Vancouver office's Finance team. In this role, you will be responsible for the timely and professional collection of overdue accounts, managing client communications, and supporting various Accounts Receivable (AR) initiatives. This position plays a key role in maintaining financial accuracy and client satisfaction through effective reporting, follow-up, and collaboration with internal teams. Submit your application now through our Careers page.
Responsibilities include, but are not limited to:
- Manage a portfolio of assigned lawyers' Accounts Receivable (AR), bad debt, and write-offs while improving cash flow and meeting Key Performance Indicators (KPIs)
- Maintain and provide detailed documentation of collection activities to the Finance Committee on a monthly basis
- Research and analyze accounts e.g., payment patterns/behaviours, and previous collection efforts prior to engaging in collection
- Assist the Collection Manager with projects and initiatives as assigned to deliver best-in-class processes and practices for the Collection function
- Assist as needed with AR payment reconciliation and correspondence to clients relating to AR payments as directed
- Providing AR reporting to Clients, staff and lawyers, upon request
- Monitoring Accounts Receivable (AR) email inbox for internal and external client requests and responding in a timely manner, or escalate as necessary
Must Haves
- Working knowledge of acceptable credit control/collections methods, procedures and practices (business to business) within a professional services environment
- General knowledge of basic accounting principles
- Proficiency with computer software programs, including MS Office (Word, Excel and Outlook)
- Working knowledge of a computerized accounting system (3E is an asset)
- Research and problem-solving skills with the ability to exercise judgement to resolve related issues
- Extreme accuracy and attention to detail
- Experience with customer service skills when dealing with internal and external clients; ability to remain professional, confident and have strong oral and written communication skills
- Highly organized in prioritizing work, multitasking, and consistently meeting deadlines within a fast-paced work environment
- Having an understanding of urgency and being able to work independently
- Must be able to work independently as well as with the ability to work in a collaborative team-based environment
- Ability to maintain confidentiality
- Prior work experience in a Law Firm or related environment preferred
Why Work with Us
Fasken is dedicated to rewarding your contributions and encouraging your professional development. We offer a comprehensive salary and benefits package that is very competitive, together with opportunities for personal and professional growth. Our benefits include:
- A health and wellness subsidy
- Flexible medical and dental benefits, including telemedicine services
- Hybrid work flexibility
- Short and long-term disability insurance
- Employee and family assistance program (EFAP)
- Group retirement savings plan with matching contributions
- Paid vacation and sick days
- Personal days
- Educational reimbursement
- Maternity/Parental Leave top-up
- Employee Referral Program
Diversity and Inclusion
At Fasken, we believe that a diverse workplace comprises individuals with unique backgrounds, characteristics and qualities. An inclusive workplace creates an equitable environment where individuals are respected and where they are welcome. Fasken is committed to diversity and inclusion in all that we do.
Accessibility and Accommodation
It is important to our firm that all its members, including those with disabilities, find our workplace to be welcoming and supportive. Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.
Background and Reference Checks
Any offer of employment may be conditional upon full background checks, including a criminal record check, a credit check, and employment and educational verification.
Compensation
The typical salary range for this position is $50,000 - $60,000 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity.
Your Application
We appreciate hearing from all qualified candidates; however, only those applicants with the background and experience that match our requirements will be considered. You can submit your application through our Careers page.
We thank all applicants for their interest; however, only those under consideration will be contacted.