Complaints & Discipline Advisor (Part-time 6-month Contract, Hybrid or Remote)

Reports to: Senior Director, Marketing, Communications & Member Affairs
Term: 6-month contract with potential to renew
Hours: Part-time, flexible, approximately 20 hours per month
Location: Remote / hybrid
Compensation: Competitive hourly contract rate commensurate with experience: anticipated range $75-$105

WHO WE ARE:

Chartered Professionals in Human Resources of British Columbia and Yukon (CPHR BC & Yukon) is a non-profit association that propels the HR profession forward by supporting its members with education and advocacy. We are the Voice of the HR Profession and the sole grantor of the CPHRTM designation in BC and the Yukon. Our team consists of professionals who are focused on providing excellent customer service to over 8800 members, and partners in a fun, supportive and collaborative workplace environment. CPHR BC & Yukon is a certified Living Wage Employer and has been named one of Canada’s best places to work by Human Resources Director (HRD) for 2023.

WHAT WE VALUE:

• The health, safety, and wellness of our employees.
• Collaboration and achieving success together.
• Integrity, accountability, and resourcefulness.
• Our members and take pride in the service we provide for them.

POSITION OVERVIEW:

We’re looking for a Complaints & Discipline Advisor to join CPHR BC & Yukon on a contract basis to support how we manage and review complaints about our members.

This is a unique role that sits at the intersection of professional designation, governance, and ethics. You’ll be the first point of contact for complaints, helping assess what’s been submitted, determining whether it aligns with our Code of Ethics, and supporting files as they move through our complaints process.

The ideal candidate will bring strong analytical, writing, and judgment skills, along with experience in areas such as law, HR investigations, policy, governance, or a related field.

KEY RESPONSIBILITIES:

1. Complaint Intake and Review:

• Serve as a point of contact for complaints and related inquiries
• Review incoming complaints and supporting documentation
• Follow up with complainants to clarify details or request additional information as needed

1. Assessment and Analysis:

• Assess complaints against the Code of Ethics
• Summarize key facts, issues, and relevant Code of Ethics provisions
• Identify whether complaints should proceed for further review
• Apply sound, balanced judgment when assessing each matter

1. Case Coordination:

• Organize and maintain confidential complaint files
• Monitor timelines and ensure appropriate follow-up
• Support a consistent and fair approach across all files

1. Committee Support:

• Prepare summaries, briefings, draft correspondence, and other meeting materials
• Provide process guidance and support next steps

1. Process Improvement:

• Develop templates, tools, and practical process resources
• Help build a process that is accessible and transparent for members and the public

QUALIFICATIONS & PREFERRED SKILLS:

We are open to candidates from a range of professional backgrounds, including law, HR, investigations, governance, policy, or a related field. Professionals with relevant transferable experience are encouraged to apply.

• 3–5 years of relevant experience (complaints handling, investigations, HR, governance, policy, legal, or similar)
• Strong analytical and critical thinking skills
• Excellent professional writing skills, with the ability to summarize complex information clearly and objectively
• Good judgment and the ability to navigate sensitive situations
• Familiarity with complaints, discipline, or ethics processes
• Strong organization and attention to detail
• A high level of professionalism and confidentiality

ASSETS (not required):

• Law degree, legal training or relevant practical experience
• Experience applying a code of conduct or policy framework
• Experience supporting committees or boards
• Experience in a professional association or member-based organization

WHAT WE OFFER:

• This role is a fixed 6-month term contract with potential for renewal
• Fully remote or hybrid position (occasional office attendance may be required, but won’t be mandatory)
• Part-time, flexible hours
• Competitive hourly compensation

TO APPLY:

To apply for this position, please send your application to [email protected] by August 7, 2026.

Please include in your application:

1. Your resume
2. In 250–400 words, describe how you would approach reviewing a professional conduct complaint where the facts are unclear and both parties present conflicting accounts. What factors would guide your assessment?

CPHR BC & Yukon is an equal opportunity employer and is committed to fostering an inclusive, accessible workplace where all employees feel valued and respected. We encourage applications from candidates with diverse backgrounds, experiences, and perspectives. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

If you require accommodations at any stage of the hiring process, please contact [email protected]