Description
As a full service law firm with a rich history of over 150+ years in Vancouver (and now Surrey), Richards Buell Sutton LLP (RBS) is committed to providing the highest standard of service to our clients, and strives to be one of the top employers in B.C.!
RBS is looking for a Helpdesk Technician to provide user support and service to various computer applications and platforms including troubleshooting and advising re: appropriate action. The successful candidate will provide excellent internal customer service, to the lawyers and staff at the Firm, at both offices (including our Guildford, Surrey office).
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- respond and track support requests for technical assistance in person, via phone and electronically
- diagnose and resolve technical hardware and software issues
- research questions using various resources
- adhere to standard Helpdesk procedures
- identify and escalate situations to senior IT staff where appropriate
- participate in after hours support rotation
- stay current with system information, changes and updates
REQUIREMENTS:
- strong knowledge of various Windows operating systems, devices and software applications including Microsoft Office; iManage and Elite 3E knowledge (the latter two would be assets)
- 1 to 2 plus years of experience in a technical support role or similar capacity preferred, with a focus on customer support services
- diploma/certificate in a technical-related program preferred
- excellent oral and written communication skills; ability to communicate ideas in simple terminology; understand and clearly relate technical information and operating principles to other members of the firm
- quick learner
- customer service oriented
- problem analysis and solving skills required
- must be adaptable and possess a high stress tolerance
- must be able to both work independently and in a team environment.
- ability to prioritize effectively and to perform proactively a must
- This is an extremely busy role!Â
Come join the RBS team!
Although we thank all those who apply, only those selected for an interview will be contacted.